Terms of Service
These terms govern your use of Renewly and our contract renewal management services.
Last updated: December 27, 2025
Clear usage rules
Defines acceptable use, accounts, and responsibilities.
Security posture
Describes safeguards and customer responsibilities.
Legal essentials
Disclaimers, limitations, and dispute handling.
Please read these Terms carefully.
By accessing or using Renewly, you agree to these Terms. If you are using Renewly on behalf of an organization, you represent that you have authority to bind that organization.
1. Definitions
“Renewly”, “we”, “us” means the company operating the service. “Service” means the Renewly website, application, and related services. “Customer” means the organization or person using the Service. “User” means an individual authorized by Customer to use the Service.
2. Eligibility & Accounts
- You must provide accurate account information and keep it updated.
- You are responsible for maintaining the confidentiality of login credentials.
- You are responsible for all activities that occur under your account.
- You must be at least 18 years old to use the Service.
3. Subscriptions, Billing & Trials
Some features require a paid subscription. Pricing, plan limits, and billing cadence are described on the pricing page or in the checkout flow.
- Trials (if offered) provide limited-time access to paid features.
- Paid subscriptions renew automatically unless cancelled before the renewal date.
- You authorize us (and our payment providers) to charge applicable fees and taxes.
- Refunds, if any, follow the policy stated at purchase or required by applicable law.
4. Acceptable Use
You agree not to misuse the Service. For example, you will not:
Break the law
Use the Service for unlawful purposes or to violate regulations.
Attack or disrupt
Probe, scan, or test vulnerabilities, or interfere with system integrity or availability.
Abuse access
Attempt unauthorized access to accounts, data, or systems.
Upload harmful content
Upload malware or content that infringes intellectual property rights.
5. Customer Data & Content
You retain ownership of content and data you upload (“Customer Data”). You grant us a limited license to host, process, and display Customer Data solely to provide and improve the Service, including running extraction and alert workflows you configure.
You are responsible for ensuring you have rights to upload Customer Data and that it complies with law and these Terms.
6. Security
We implement measures designed to protect Customer Data (e.g., encryption and access controls). However, no system is 100% secure, and you understand there is always some risk.
Security posture
Our security practices are designed with SOC 2–aligned controls in mind (this is not a claim of SOC 2 certification unless independently verified).
7. Service Availability & Changes
We aim to keep the Service available, but we do not guarantee uninterrupted operation. We may modify, suspend, or discontinue parts of the Service. If you are on a paid plan, we will make reasonable efforts to provide notice of material changes.
8. Intellectual Property
The Service, including software, designs, and trademarks, is owned by Renewly and its licensors. You receive a limited, non-exclusive, non-transferable right to use the Service during your subscription.
9. Termination
You may stop using the Service at any time. We may suspend or terminate access if you violate these Terms or if required by law. Upon termination, your access to the Service may end and your Customer Data may be deleted according to our data retention practices.
10. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Renewly may provide automated extraction and reminders, but you remain responsible for verifying contract terms and making renewal decisions.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RENEWLY WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RENEWLY’S TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO RENEWLY FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
12. Indemnification
You agree to indemnify and hold harmless Renewly from claims arising out of your use of the Service or violation of these Terms, including claims relating to Customer Data.
13. Governing Law
These Terms are governed by the laws of the jurisdiction where Renewly is established, without regard to conflict of laws principles. If you want this to be Nigeria specifically, I can tailor the clause.
14. Contact
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