Refund Policy
We want you to be completely satisfied with Renewly. If you're not, we'll make it right.
Last updated: January 7, 2025
30-Day Money-Back Guarantee
Try Renewly risk-free. If you're not satisfied within the first 30 days of your paid subscription, we'll refund your payment in full — no questions asked.
Subscription Refunds
Monthly Subscriptions
If you cancel within 30 days of your first payment, you'll receive a full refund. After 30 days, you can cancel anytime but refunds are not provided for partial months. Your access will continue until the end of your billing period.
Annual Subscriptions
Annual subscribers can request a full refund within 30 days of purchase. After 30 days, we offer pro-rated refunds for the unused portion of your subscription on a case-by-case basis. Contact us to discuss your situation.
How to Request a Refund
Requesting a refund is simple. Just follow these steps:
- 1
Email us at support@renewly.net
Include your account email and reason for the refund request (optional).
- 2
We'll confirm your request within 24 hours
Our team will verify your subscription details and eligibility.
- 3
Receive your refund within 5-10 business days
Refunds are processed to your original payment method.
What Happens After a Refund
Your account will be downgraded to the Free plan
You'll retain access to your data and contracts (within Free plan limits)
Premium features will be disabled immediately
You can upgrade again anytime in the future
Non-Refundable Situations
While we strive to be fair, refunds may not be provided in the following cases:
- •Requests made more than 30 days after the initial purchase (for monthly plans)
- •Accounts terminated due to violation of our Terms of Service
- •Fraudulent or abusive refund requests
- •Multiple refund requests from the same user
Free Plan Users
The Free plan is completely free and does not require any payment. Since no payment is made, no refund is applicable. You can use the Free plan indefinitely or upgrade to a paid plan whenever you're ready.
Chargebacks
We kindly ask that you contact us before initiating a chargeback with your bank or credit card company. Chargebacks create additional fees and administrative burden for both parties. We're committed to resolving any billing issues directly and promptly.
Questions About Refunds?
Our support team is here to help. Reach out and we'll respond within 24 hours.
support@renewly.netRelated policies: